Frequently Asked Questions

Will I be notified when I exceed the free plan limit?

Yes, you will get an email notification that you have reached the free plan limit.


Will the app stop generating discount codes when I cross the free plan limit and don't upgrade immediately?

The app will continue to work. There is a grace period of 3 days. Only if you don't upgrade within 3 days after exceeding the limit then the app will stop generating discount codes.


Does Personal Discount integrate with Shopify Email?

Unfortunately, it's technically not possible to integrate with the Shopify Email app.

However, you can include unique discount codes in email notifications sent by Shopify (order notification, abandoned cart email, and account welcome email).


Is it possible to apply a discount together with free shipping?

It's not currently possible to stack discount codes to offer both free shipping and discounted products. As a workaround, you can set a free shipping rate for selected countries.


Can the app limit a discount based on the number of items purchased?

Unfortunately, it's not possible to restrict the discount based on the number of items purchased.


Could you update the app to make it possible to combine discount codes or specify additional restrictions?

Personal Discount makes use of the discount validation mechanism provided by Shopify. It's technically not possible for an app to extend the validation rules behind the discount code input field. Only Shopify could add such options.


How can I cancel my subscription?

Please uninstall Personal Discount from your shop. It will cancel both the monthly subscription as well as usage charges.

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